Buying and Selling Policy

Our journey with customers begins from your registration in our store until your order arrives. We always strive to satisfy our valued customers.

Our dealings with clients are based on transparency.

Order and Cancellation Policy:

If you place an order with the store, our team will prepare your order. While your order status is under review, we reserve the right to cancel it if the item is unavailable or out of stock, and you will receive a full refund.

If you place an order and then decide to cancel it before it is handed over to the shipping company, the order will be canceled and you will receive a full refund.

If the order is cancelled after it has been sent, the shipping costs will be borne by the customer, and the amount is:

• Red Box: Approximately 14 riyals
• Aramex: Approximately 27.6 riyals
• SMSA: Approximately 25 riyals
• Our representative: Approximately 30 riyals

All applications are subject to acceptance and we reserve the right to refuse or cancel an application for any reason, including:

• Inaccuracy
• Or product defects
• Or in pricing information
• Or our inability to obtain authorization to confirm the order regarding the cash on delivery option.

Product Policy:

• There may be a slight difference in the design of the outer packaging or carton of the product received by the customer and its display image on our website due to the manufacturer issuing a newer design for the outer packaging or carton of the product. However, this does not mean a difference in the content of the product. We always strive to update and renew the product display images periodically.

We do everything we can to ensure the accuracy of all details on the website.

However, we may occasionally discover an error in product pricing.

If we discover an error in the price of a product listed in your order, we will notify you as soon as possible.

We will not be obligated to accept or fulfill an order for a product advertised at an incorrect price, and we reserve the right to cancel any order that has already been accepted.

Or the one that is on its way to you,

If you order a product with the wrong price

We will send you an email or call you to inform you that we have not accepted your request or that your request has been cancelled.

If you have already paid for the product, we will refund the full amount as soon as possible.

If those products are returned while on their way to you, we will process your refund as soon as we receive the products.